Pre-match FAQ

Parking and transport

Can I buy a ticket at the stadium?

What time does the stadium open?

I have a problem with tickets or another question.

Can I store my oversized luggage like a suitcase or stroller somewhere before the game?

What should I know before visiting the stadium?

Match FAQ

Can I enter the stadium with my camera?

Why is a camera different from a mobile phone that can also take pictures?

Why can't I have my luggage at the stadium?

Why can't I go to the regular sector with walking crutches?

Why am I not allowed to stand in the stairwell during the game?

I am a fan of the visiting team and I was not allowed to enter the stadium even though I have a valid ticket for another sector.

Can I return after leaving the stadium during the match?

Will the players give me a jersey if I bring a big sign with a written request?

The Stewards banned me from entering the stadium with an object, while another fan with a similar object was allowed to go in.

How is it possible that I have a ticket and was not allowed into the stadium?

Can I smoke at the stadium?

What should I do if my child gets lost in the stadium?

Post-match FAQ

I lost an personal belonging in the stadium.

I have a complaint, comment or other suggestion.

After the match, I was not credited points for the match in regarding of the points system.

What should I do with the returnable cups after the match?

Can I go on the field with the players after the game to celebrate the victory?