Tickets

Where can I find the tickets I purchased?

How can I buy tickets for A-team matches?

Why can't I buy tickets even though they are on sale?

I'd like to get tickets to a sold-out game. Is it safe to buy tickets outside the official sales channels?

I have a ticket to a match I can't attend. Can I sell my ticket online?

I have purchased tickets but I don't see them on the mobile app.

I have lost my physical season ticket. What should I do?

Do I need a ticket for my child?

Is it possible to purchase children's discounted ticket for the matches?

I'm a fan with a physical handicap. What are my options?

I am a (season) ticket holder and can currently only mobility with the aid of crutches. Can I get into the stadium?

I have the tickets in the app, but I don't see the QR code.

I want to buy tickets for an away game in a european competition, but I don't see them on the Enigoo sales app even though they should be on sale.

Can I request a refund for a ticket I have already purchased?

How do I find out information about ticket sales for away games?

Pre-match FAQ

Parking and transport

Can I buy a ticket at the stadium?

What time does the stadium open?

I have a problem with tickets or another question.

Can I store my oversized luggage like a suitcase or stroller somewhere before the game?

What should I know before visiting the stadium?

Where can I apply for observer tickets if I am a scout from a foreign club?

Match FAQ

Can I enter the stadium with my camera?

Why is a camera different from a mobile phone that can also take pictures?

Why can't I have my luggage at the stadium?

Why can't I go to the regular sector with walking crutches?

Why am I not allowed to stand in the stairwell during the game?

I am a fan of the visiting team and I was not allowed to enter the stadium even though I have a valid ticket for another sector.

Can I return after leaving the stadium during the match?

Will the players give me a jersey if I bring a big sign with a written request?

The Stewards banned me from entering the stadium with an object, while another fan with a similar object was allowed to go in.

How is it possible that I have a ticket and was not allowed into the stadium?

Can I smoke at the stadium?

What should I do if my child gets lost in the stadium?

Post-match FAQ

I lost an personal belonging in the stadium.

I have a complaint, comment or other suggestion.

After the match, I was not credited points for the match in regarding of the points system.

What should I do with the returnable cups after the match?

Can I go on the field with the players after the game to celebrate the victory?

Products (SPARTA iD, Sparta Club, Stadium Tour)

What is SPARTA iD?

I need to change my email that is associated with SPARTA iD.

I would like to know more about Sparta Club Junior.

I would like to know more about Sparta Club Premium.

Do you do stadium tours? How can I buy tickets for a tour?

Sparta. UNLIMITED

I would like to learn more about the Sparta UNLIMITED.

How can I change the payment method for Sparta. UNLIMITED?

I have more UNLIMITED code available. How do I ensure that I can comfortably purchase tickets side by side?

How many tickets can I buy as a Sparta UNLIMITED in the sales window specifically for subscribers of Sparta. UNLIMITED?

How exactly does the "shared purchase" functionality work?

Food and Beverage

How does the prepaid card system work? What should I do if I only have cash available?

Can I repeatedly add cash to my prepaid card?

I returned the deposit cups to the stand. When and how will I receive my money back?

Can I return the deposit cup at the next match?

I ordered refreshments via the Speedlo Waiter service (by scanning the QR code in front of my seat), but no one brought them.

Do you have any other suggestions for refreshments at the stadium?