Tickets

Where can I find the tickets I purchased?

How can I buy tickets for A-team matches?

Why can't I buy tickets even though they are on sale?

I'd like to get tickets to a sold-out game. Is it safe to buy tickets outside the official sales channels?

I have a ticket to a match I can't attend. Can I sell my ticket online?

I have purchased tickets but I don't see them on the mobile app.

I have lost my physical season ticket. What should I do?

Do I need a ticket for my child?

Is it possible to purchase children's discounted ticket for the matches?

I'm a fan with a physical handicap. What are my options?

I am a (season) ticket holder and can currently only mobility with the aid of crutches. Can I get into the stadium?

I have the tickets in the app, but I don't see the QR code.

I want to buy tickets for an away game in a european competition, but I don't see them on the Enigoo sales app even though they should be on sale.

Can I request a refund for a ticket I have already purchased?

How do I find out information about ticket sales for away games?

Pre-match FAQ

Parking and transport

Can I buy a ticket at the stadium?

What time does the stadium open?

I have a problem with tickets or another question.

Can I store my oversized luggage like a suitcase or stroller somewhere before the game?

What should I know before visiting the stadium?

Where can I apply for observer tickets if I am a scout from a foreign club?

Match FAQ

Can I enter the stadium with my camera?

Why is a camera different from a mobile phone that can also take pictures?

Why can't I have my luggage at the stadium?

Why can't I go to the regular sector with walking crutches?

Why am I not allowed to stand in the stairwell during the game?

I am a fan of the visiting team and I was not allowed to enter the stadium even though I have a valid ticket for another sector.

Can I return after leaving the stadium during the match?

Will the players give me a jersey if I bring a big sign with a written request?

The Stewards banned me from entering the stadium with an object, while another fan with a similar object was allowed to go in.

How is it possible that I have a ticket and was not allowed into the stadium?

Can I smoke at the stadium?

What should I do if my child gets lost in the stadium?

Post-match FAQ

I lost an personal belonging in the stadium.

I have a complaint, comment or other suggestion.

After the match, I was not credited points for the match in regarding of the points system.

What should I do with the returnable cups after the match?

Can I go on the field with the players after the game to celebrate the victory?

Products (SPARTA iD, Sparta Club, Stadium Tour)

What is SPARTA iD?

I need to change my email that is associated with SPARTA iD.

I would like to know more about Sparta Club Junior.

I would like to know more about Sparta Club Premium.

Do you do stadium tours? How can I buy tickets for a tour?

Sparta. UNLIMITED

I would like to learn more about the Sparta UNLIMITED.

How can I change the payment method for Sparta. UNLIMITED?

I have more UNLIMITED code available. How do I ensure that I can comfortably purchase tickets side by side?

How many tickets can I buy as a Sparta UNLIMITED in the sales window specifically for subscribers of Sparta. UNLIMITED?

How exactly does the "shared purchase" functionality work?