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Disabled fans

GUIDE FOR HOME FANS WITH DISABILITIES

ARRIVAL AT THE STADIUM

PUBLIC TRANSPORT
  • The best way to reach the stadium is by taking tram lines: 1, 8, 12, 25, 26, 34 (stop "Sparta")
  • The nearest wheelchair accessible station is "Vltavská" on line C. The "Hradčanská" station on line A is not wheelchair accessible.
PARKING AT THE EPET ARENA
  • Parking is available in the paid parking lot on Letná Plain or in the Letná garage. The capacity of the parking lot is limited and spaces cannot be reserved in advance, so we recommend arriving to the match well in advance.
POSSIBILITIES OF STOPPING THE VEHICLE NEAR THE STADIUM (DROP OFF/ PICK UP POINT)
  • It is possible to stop the vehicle in the area behind the entrance to the stadium by the pavement (i.e. towards U Vorlíků Street)
  • The condition is to arrive between 60 minutes before kickoff and the start of the match
  • You can park your vehicle no erlier than approximately 5 minutes before the end of the match
  • Ensure safety and proper visibility when maneuvering around the vehicle, and switch on the hazard lights
  • The police reserve the right to restrict these measures operationally if necessary (e.g. during a difficult traffic situation or other priority event).

SECTORS

SECTORS V1, V2
  • Seats in sectors V1 (wheelchair users) and V2 (escorts) are reserved for wheelchair users and their escorts. The capacity of the entire sector (V1+V2) is 15 seats for wheelchair users and 15 seats for their escorts.
  • Only wheelchair users and their escorts will be admitted to the wheelchair sector, which is marked with tape. Other fans from other sectors (outside of V1, V2) will not be allowed to enter the wheelchair sector nor will they be given tape to enter the sector.
SECTOR A9
  • Seats in sector A9 are reserved for holders of ZTP or ZTP/P disability ID cards.
  • For our blind fans, we offer an audio commentary service at home games in the epet ARENA.
  • Headphones for the commentary will be delivered to your seat by our assistants approximately ten minutes before kickoff. After the match, our assistants will collect them from you directly in sector A9.

ENTRANCE TO THE STADIUM

  • The stadium opens to fans one and a half hours before the match.
SECTOR V1, V2
  • Wheelchair users and their companions will enter the stadium via the panel driveway next to the VIP entrance, which leads from the main street Milady Horákové. The companions will be given a tape to enter the sector. Each wheelchair user can have only one companion with a tape.
  • Please make sure that the escort arrives at the stadium at the same time as the wheelchair user.
  • Refreshments for wheelchair users are handled by a delivery service, which is fulfilled by our assistants who are available throughout the match.
  • Payment for refreshments is possible by card or cash.
SECTOR A9
  • Fans with disabilities, including their escorts, enter the stadium through the turnstiles at Entrance A.
  • A navigation beacon for the visually impaired is installed at entrance A.

TICKETS

TICKET PRICES
  • The holder of a Disabled Persons Card has a 50% discount on the price of a Category 3 ticket according to the current price list. The holder is also entitled to one ticket for his/her companion, but this is already at full price.
  • The holder of the ZTP/P card and his/her companion have a 50% discount on the price of a category 3 ticket according to the current price list.
HOW TO BUY TICKETS?
  • Starting from the 2024/2025 season, we are coming up with a new feature to facilitate the purchase of tickets based on a valid ZTP or ZTP/P card. Please cooperate in uploading your card from both sides through the Sparta ID account settings. To upload this ID go to your account settings, where at the bottom of the page you will find the button "Add your ZTP or ZTP/P ID." Please upload both the front and back of your ID card. Once your ID is uploaded and approved, you will be able to purchase tickets in the ENIGOO system.
SECTORS V1, V2
  • Once you have successfully completed this registration, you will need to go through the login via this link: https://sparta.enigoo.cz/…ets
  • After completing the previous step, if you are interested in tickets for the wheelchair sector, please contact us by email: [email protected].
  • After processing your request, you will receive an email with a link to the ENIGOO ticketing portal shopping cart, where your discounted tickets will be ready for purchase.
  • To successfully complete the purchase, you must already be logged in to your Sparta ID on the ENIGOO portal before opening the link. The link you receive when purchasing a ticket has a limited validity. If you open the link without completing the purchase (payment), your order will be cancelled.
SECTOR A9
  • Each fan can purchase a maximum of two tickets - one for themselves and one for their entourage. Tickets can be found in the ENIGOO system under sector A9. To apply your discounts, just click on the "unlock discount" button during the purchase and enter the code you have on your ID card. The discount should then be deducted automatically. To upload the discount for a disabled person's ID card, you must enter the code for each ticket separately. Then you just need to pay for the tickets.
  • If you are having trouble purchasing tickets as a blind fan, please contact [email protected].

FANS WITH TEMPORARY RESTRICTIONS (CRUTCHES, CANE)

  • Fans using crutches who have a ticket for the ultras sector (home flag bearers) will not be allowed into the stadium. For fans with crutches who have a ticket for other sectors of the stadium, the organizing service will assess the situation directly upon entering the sector. This will take into account the current risk, the location of the sector, its current occupancy, etc.
  • Fans with a season ticket can release their ickets for free sale in exchange for new ones in sector A9, which is easily accessible and crutches are allowed. However, new tickets for Sector A9 are not guaranteed due to the limited capacity of Sector A9. Please contact us as soon as possible at: [email protected]

Tour of the stadium for the blind and visually impaired

  • One of our long-term goals is to make the stadium accessible to all visitors. Now, in addition to the traditional stadium tour, we are also providing this experience to people with disabilities. The tour is enriched with special items for the blind and visually impaired, such as a tactile relief of the stadium and the club logo or the names of the players in the booth written in Braille.
  • To book a specific date, please contact us via email at [email protected]. You can also use the same email address to arrange stadium tours and special requests for people with disabilities.
    *We also allow visitors in wheelchairs, but their route is shortened for safety and logistical reasons by a section on the journalists' footbridge.

CONTACT

  • We are avaible on the helpline two hours before the match at: +420 704 847 466
  • For more information, please email us at: [email protected]

FAQ

Interested in tickets?

GUIDE FOR AWAY FANS WITH DISABILITIES

ARRIVAL AT THE STADIUM

PUBLIC TRANSPORT
  • The best way to reach the stadium is by taking tram lines: 1, 8, 12, 25, 26, 34 (stop "Sparta")
  • The nearest wheelchair accessible station is "Vltavská" on line C. The "Hradčanská" station on line A is not wheelchair accessible.
PARKING AT THE EPET ARENA
  • Parking is available in the paid parking lot on Letná Plain or in the Letná garage. The capacity of the parking lot is limited and spaces cannot be reserved in advance, so we recommend arriving to the match well in advance.
POSSIBILITIES OF STOPPING THE VEHICLE NEAR THE STADIUM (DROP OFF/ PICK UP POINT)
  • It is possible to stop the vehicle in the area behind the entrance to the stadium by the pavement (i.e. towards U Vorlíků Street)
  • You must arrive between 60 minutes before kickoff and the start of the match
  • You can park your vehicle no erlier than approximately 5 minutes before the end of the match
  • Ensure safety and proper visibility when maneuvering around the vehicle and switch on the hazard lights
  • The police reserve the right to restrict these measures operationally if necessary (e.g. during a difficult traffic situation or other priority event).

RESERVED SECTORS

SECTOR V3
  • Seats in sector V3 are reserved for visiting wheelchair users and their companions. The capacity of the sector is 8 seats for wheelchair users and 8 seats for their companions.
ENTRANCE TO THE STADIUM
  • The stadium opens to fans one and a half hours before the match.
SECTOR V3
  • Visiting wheelchair users and their companions can enter Sector V3 from the back of the stadium from U Sparty Street, where there is a designated E/F entrance. The entrance for wheelchair users is marked by a sign located on the upper gallery of the stadium. Once the fans are at this entrance, our assistants will escort them directly to the V3 sector.
  • We ask that the escort arrive at the stadium at the same time as their wheelchair user.
  • Refreshments for wheelchair users are handled by a delivery service run by our assistants, who are available throughout the match.
  • Payment for refreshments is possible by card or cash.
  • There is an accessible toilet near the sector.

TICKETS

TICKET PRICES
  • The holder of a Disabled Persons Card has a 50% discount on the price of a Category 3 ticket according to the current price list. The holder is also entitled to one ticket for his/her companion, but this is already at full price.
  • The holder of the ZTP/P card and his/her companion have a 50% discount on the price of a category 3 ticket according to the current price list.
HOW TO BUY TICKETS?
  • Fans apply directly to their club staff for tickets for away matches.
  • The visiting club will arrange tickets for both wheelchair users and blind fans. We provide audio commentary in Czech for them at matches. Our assistants will give you headphones for audio commentary before the match. After the match they will collect them from you directly in the sector.

CONTACT

For more information, please email us at: [email protected]
Two hours before the match we are available on our helpline: +420 704 847 466